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GSA saves $1M through instant messaging


"The General Services Administration saved more than $1 million when it installed an agencywide instant-messaging system."

Federal Computer Week magazine is featuring an article on the benefits the US General Services Agency (GSA) has seen in consolidating and standardizing their systems, including standardization on Lotus Notes and Lotus Sametime's IM capabilities (emphasis mine):

"We installed it once across the department, and that means we had to use fewer servers and fewer people to do the work, and we needed fewer software licenses," [GSA chief information officer Casey] Coleman said last week at conference in Washington sponsored by the Information Technology Association of America and the Potomac Forum. "Before, we had too many different policies, and that affected the version and patching."

GSA late last year standardized with Lotus Notes' latest version that includes IM capabilities including an online presence feature.


Full article:  GSA sees clear benefits of consolidation

(It actually looks like the whole issue focuses on collaboration - I'll have to read the rest of the articles later.  More)