Adam Gartenberg's Blog

Business Analytics and Optimization, IBM and Social Marketing

IBM Unified Communications and SMB companies (updated)

Julian Woodward picked up on something in the press coverage of yesterday's event, namely a comment by IBM SVP Steve Mills regarding a focus on providing UC solutions to larger companies.

While a few publications have covered his comments around large enterprises (like this as reported by InfoWorld:  ... IBM is ramping up its investment in products like Lotus Sametime to provide unified communications to the largest business customers, which the company defines as having 1,000 or more employees.), he did also discuss that our UC strategy encompasses companies of all sizes.  

And there is a lot going on related to our unified communications solutions and the SMB market (and there's more to come that I can't write about just yet).

To name one example, we have bundles that package up Lotus Sametime on System i hardware along with 3Com or Nortel telephony systems; basically a turnkey UC solution.  You can find more details here (3Com) and here (Nortel).  

The OEM announcements we made at Lotusphere with Cisco and Nortel also are largely geared around helping to get Lotus Sametime into the hands of SMB businesses through the extensive direct and partner channels that Cisco and Nortel have established.

Of course, Lotus Sametime Unyte is a perfect solution for SMBs (or companies of all sizes) looking for a Web conferencing service.  And we also have the Complete Express Starter Packs (which I blogged about here), which are also designed for those with under 1000 users.

As you've heard me say many times on this blog, the SMB market is a very important one for us.  A very large part of the Lotus Sametime installed base (and as Ed has commented before, the Lotus Notes base) comes from the SMB market, and we expect to continue to provide solutions and bundles so that we see ongoing growth in adoption of IBM and Lotus solutions from this segment of customers.

[ed. note - I accidentally hit publish as I was drafting this - sorry if you're seeing two versions in your reader.]


    Charles Robinson | Website: | 3/14/2008 8:44:15 AM GMT

    I just did a Lotus UX session via Sametime Unyte and the performance was horrific. It was so bad we had to cancel the first try, and scheduled the second attempt at an off-peak hour. It looks like it has the features I would expect, I'm just not sure if the performance problems are endemic to the product or simply the implementation.

    Your link to your previous post about Express Starter Packs includes a ) at the end, so it doesn't work. :) I wasn't aware of the Express offering, but I plan to pitch it to a customer next week. If I have questions about how it's licensed how should I get those answered? I suppose I should probably actually log into the BP site once in a while...

    Adam Gartenberg | Website: | 3/14/2008 9:49:34 AM GMT

    Thanks for the catch on the URL - fixed above now.

    Your experience with Unyte performance does sound like an aberration, and I'm sorry you had that experience. You said "just did" - does that mean you were trying to do this around 8:30 ET today? If so, I'd like to see if there were network issues or what might have been going on then.

    Regarding licensing for the Express Starter Packs, I'm guessing the answers are out on PartnerWorld somewhere, but I'd also be glad to try to find the answers if you want to post the questions here or drop me a line directly.

    Charles Robinson | Website: | 3/17/2008 8:33:04 AM GMT

    The first try for the UX session was on a Thursday, and we rescheduled for a Monday, I think. Chris Kergaravat was the one doing it.

    I'm up to my eyeballs right now, so I'll dig into Partnerworld later this week and let you know if I have further questions. Thanks for the offer. :-)

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