Adam Gartenberg's Blog

Business Analytics and Optimization, IBM and Social Marketing

IOD11 - ECM Keynote

Some quick highlights from the ECM Keynote from IOD 11:

Content at rest = Cost... Content in motion = Value.  Therefore, our focus is on augmenting systems of record with systems of engagement, unleashing the value of content in motion.

How businesses are using IBM ECM Solutions:

Wells Fargo - Swapnil Salonke - Imaging Services for Wells Fargo and John Murphy, IBM:

  • Wells Fargo processes around 100 million documents a month, 24x7
  • Wells Fargo undertook a transformation of their environment driven by a focus on the business value they were delivering to their customers.

Novartis - Scott Bancroft
  • Dealing with huge amounts of electronic and physical content (and physical content includes not just paper, but things like lab samples)
  • They have 300 shelf-kilometers of paper (equal to around 50 million pieces of paper)
  • Their Global master Retention Management System is designed to bring all records together under the same classification system and legally defensible retention policy
  • It's designed to be managed at a global, country and state level, while also offering flexibility at the local level.
  • It is very intuitive, with end users requiring only 15 minutes of training out on the site.

Seton Healthcare Family - Dr. David Ramirez
  • Not for profit healthcare provider in central Texas.  
  • About 1/3 of their patients can't pay for care, and they essentially donate $300M in charity care a year.
  • They are going to be applying Watson to better treat patients coming in with Congestive Heart Failure.  Nationwide, around 50% of CHF cases are readmitted to the hospital within 30 days, and half of that should be avoided.

SEB - Simon Hancorn
  • SEB is a large Nordic Bank, operating in 10 countries in Europe
  • They need to keep track of many different types of information under intense time pressure, and handle about 100,000 cases a month across 350 different case types.
  • Their initial approach was to keep automating their processes, but found that doing so would have taken so much time and expense that they went looking for other options.
  • They are replacing their workflow engine with IBM Case Manager, now have a new archive based on FileNet P8, and are providing reporting and statistics via IBM Case Manager.